Privacy Policy

travel-matrix.com is an online travel portal that provides travel-related services and information to customers and users, hereinafter referred to as “Content.” Customers and users may access, browse, and use the Content and this Travel Portal subject to their acceptance of the applicable Terms of Service and Disclaimer. Access to the Content, sub-sites, associated websites, and other travel-related services available through this Travel Portal shall be governed by the applicable Terms & Conditions, Terms of Service, and Disclaimer. The travel-matrix.com website, together with these terms, constitutes the agreement between the Company and users of the website.

Liability for Flight Booking:

The Company shall not be responsible or liable for any direct, indirect, incidental, or consequential loss, damage, cost, or expense of any nature arising for any reason, including flight delays, cancellations, disruptions, or any expenses or losses incurred by passengers during their journey.

Customers are required to carefully verify the passenger name, flight details, departure and arrival dates and times, mobile number, and other information mentioned on the ticket at the time of issuance. Any error or discrepancy must be reported immediately. If an error is not reported within the applicable time, cancellation, refund, modification, or service charges may apply.

travel-matrix.com operates as a facilitation platform that provides customers with convenient access to reservations and online ticketing services on behalf of airlines and other travel service providers. The Company is not the direct provider of airline services.

travel-matrix.com shall not be responsible for airline delays, cancellations, operational issues, defaults, or other service-related disruptions and cannot guarantee or authorize refunds where such refunds are subject to the airline’s policies and approval.

travel-matrix.com shall not be held responsible for the loss, theft, delay, or damage of baggage, personal belongings, or valuables during any airline service. If an airline discontinues or suspends its operations, travel-matrix.com shall not be responsible for any refunds or compensation that may be payable by the airline or service provider.

The Company shall not be held responsible for any acts, omissions, or conduct of a passenger, including any loss, penalty, claim, or action taken against the passenger by any government, regulatory, airport, airline, or other authority.

Privacy Policy:

The Company shall not be liable for any direct, indirect, incidental, consequential, or other loss, damage, cost, or expense arising from or relating to your use of this website.

The Company reserves the right to make changes, modifications, updates, or improvements to the website and its Content at any time without prior notice.

Any defects or errors identified on the website will be reviewed and, where reasonably possible, corrected or updated as soon as practicable.

The Company disclaims all warranties, express or implied, regarding the fitness or suitability of the website or its Content for any particular purpose, to the extent permitted by applicable law.

At travel-matrix.com, we respect the privacy of our customers and users. We collect personal and private information that customers voluntarily provide through our website, including information submitted through contact forms or other service requests. Such information may include the customer’s name, address, telephone number, email address, and other relevant details. We do not sell, trade, rent, or otherwise disclose personal information to third parties for unauthorized purposes without the customer’s permission, except where disclosure is necessary to provide requested services or as otherwise described in this Privacy Policy.

travel-matrix.com may collect and use customers’ debit or credit card information for processing authorized payments and transactions. Other confidential information collected through the website will not be disclosed to third parties except where required or permitted by applicable law, or where we reasonably believe that disclosure is necessary to protect our rights, comply with a court order, judicial proceeding, legal requirement, or other lawful process.